FAQ

Who designs and makes CJ·314 jewellery?

All of our jewellery pieces are entirely handmade by artist Bea in her London-based studio. CJ·314 offers only original designs - you won’t find them anywhere else except our online store.
Do you do custom orders?

We do not offer custom orders at this time. However, we do have a wide range of products in a variety of colour combinations, so feel free to browse our full collection as you may just find your perfect piece. Occasionally, we also hold some extra stock that isn’t available on our website, so you are welcome to get in touch with your requirements and we will try our very best to find something just for you. Although we also do offer a personalisation services and accept enquiries about small adjustments (e.g. to chain length).
How do you ship?

We use various shipping companies depending on the destination. All our parcels are trackable and a tracking number will be provided via email as soon as your order is dispatched. If your parcel gets lost, CJ·314 takes responsibility to issue a full refund or replace the item at no extra cost to you. SHIPPING RATES UK - 7 £ USA - 12 £ EU - 12 £ AUSTRALIA - 12 £ CANADA - 12 £ REST OF THE WORLD - 12 £ Our Standard Delivery to UK service usually takes 3-5 working days, international parcels - 2-14 working days. If you have any concerns or you need to get the order urgently, please contact us via email hello@cj314.com before placing the order - we will be happy to assist!
Can I return the item?

We understand that everyone has different preferences and expectations and as a brand we aim to please our customers. If you are unhappy with your order or simply change your mind, you can return it within 30 days from the delivery date. Follow these steps To place a return, please contact us via our contact form (or hello@cj314.com). We can only accept returns for items that are in perfect, unworn condition, as sold. Once we have received and inspected your return, your refund will be paid to you within 5 working days via the original payment method. If we receive the item with visible signs of wear, we won’t be able to issue a refund (unless agreed otherwise). If you have any questions about our returns process or you would like to place a return, please contact us via our contact form (or hello@cj314.com) and we will do everything in our powers to help.
Gift wrapping?

All items come carefully packaged in beautiful box, making the perfect gift for someone special. If you would like to send an item directly to someone as a gift, please email us as soon as you have placed your order and we will make sure not to include any price information inside your package.
Is CJ·314 a sustainable brand?

Yes. We pride ourselves on creating special pieces that are made-to-last. We want to contribute to ‘slow fashion’. You can find out more about what sustainability means to us on our Sustainability page.
How can I reach out?

You can send us a message via our contact form or alternatively email us at hello@cj314.com.
Where to follow the brand?

Join us on our colourful journey and be the first to hear when we add to our collection. Get inspired by our jewellery projects on Pinterest: CJ·314 x Pinterest Or get to know us on Instagram: CJ·314 x Instagram You can also subscribe or just browse our video gallery on Youtube: CJ·314 x Youtube